FAQs

Q?

How many module’s can I connect on one transformer?

A.

Our module's are constant current which allow you to connect up to 200 module's on one transformer. We recommend that you slit up 100 modules on each wire which will give you a total of 200 module's. This will ensure that no light will be lost from any module.

Q?

What voltage are your module’s?

A.

All our module's are 12 volt, which will require a low voltage transformer.

Q?

Do you guys off wholesale pricing?

A.

Yes we do offer wholesale pricing exclusively to sign companies and distributor's.

Q?

Do you offer a discount for large quantity’s

A.

For order over 1000 module's we recommend emailing our sale's staff at Sales@GenXLED.com

Q?

How long do I have to process a return?

A.

Assuming that the product is unused you have 30 days to return the product for all items past 30 days please contact Support@GenXLED.com

Q?

Why is it important for the product to be UL listed?

A.

It is important for all electrical products to be UL listed in order to file a claim against the insurance company in case of a fire. If a product is not UL your insurance claim will void. A product must go through rigorous test before it can be given a UL listing and by getting a UL listing they are stating this product meets all safety and quality requirements.

Q?

What size transformer do I need?

A.

Typically you want a transformer about 20% stronger than the amount of wattage you are using through the LED module's.

 

For Example: 100 .72W modules will require a transformer greater than 86W

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